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mymeddiCAL Privacy Policy​

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Last Updated: January 2026

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mymeddiCAL PTY LTD. (“mymeddiCAL,” “we,” “our,” or “us”) provides a healthcare software platform designed to support schools,, healthcare professionals, and authorised users (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mymeddical.com, use our Services, or otherwise interact with us.

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This Privacy Policy applies to:

  • mymeddiCAL customers, users and their authorised staff

  • Patients whose information is processed through the Services

  • Website visitors and prospective customers

  • Business partners and vendors

 

1. Relationship to HIPAA

Certain information processed through the mymeddiCAL platform may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

When mymeddiCAL processes PHI on behalf of a covered entity (such as a medical practice or healthcare organization), mymeddiCAL acts as a Business Associate, and our use and disclosure of PHI is governed by:

  • HIPAA

  • Our Business Associate Agreement (BAA) with the covered entity where applicable

  • Applicable federal and state healthcare privacy laws

If you are a patient, your healthcare provider’s Notice of Privacy Practices governs how your medical information is used. This Privacy Policy does not replace that notice.

 

2. Information We Collect

A. Information You Provide Directly

Depending on how you interact with mymeddiCAL, we may collect:

  • Name, email address, phone number

  • Professional credentials and practice information

  • Account login credentials

  • Communications with support or sales

  • Billing and payment information (processed via third-party providers)

B. Patient Information (Processed on Behalf of Providers)

When authorized by an appropriate user or data owner, mymeddiCAL may process:

  • Patient identifiers (name, date of birth, contact information)

  • Appointment and scheduling data

  • Clinical or administrative healthcare data

  • Insurance and billing information

We process this data only as directed by the healthcare provider.

C. Website and Usage Data

We automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and usage patterns

  • Referring URLs

 

3. How We Use Information

We use personal information to:

  • Provide, operate, and maintain the Services

  • Authenticate users and manage accounts

  • Support healthcare workflows

  • Communicate service updates and support responses

  • Improve platform performance and security

  • Comply with legal and regulatory obligations

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4. Cookies and Tracking Technologies

MyMeddical uses cookies and similar technologies to:

  • Enable essential platform functionality

  • Maintain secure sessions

  • Analyze website performance

Where required by law, we obtain consent before placing non-essential cookies. You may manage cookie preferences through your browser settings.

 

5. How We Share Information

We may share information:

  • With healthcare providers only with permission or instruction from the appropriate owner

  • With service providers who support hosting, security, analytics, and customer support (under strict contractual safeguards)

  • For legal compliance, including subpoenas or regulatory requests

  • In a business transaction, such as a merger or acquisition (with notice where required)

We do not permit service providers to use information for their own purposes.

 

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

  • Encryption in transit and at rest

  • Role-based access controls

  • Audit logging

  • Secure hosting environments

No system is 100% secure, but we continuously monitor and improve our safeguards.

 

7. Data Retention

We retain information only as long as necessary to:

  • Provide the Services

  • Meet contractual obligations

  • Comply with legal and regulatory requirements

PHI retention follows HIPAA and applicable state laws.

 

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion (subject to legal limits)

  • Restrict or object to processing

  • Receive a copy of your data

Patients should submit requests directly to MyMeddical.

 

9. International Users

mymeddiCAL is based in Australia. If you access our Services from outside of Australia, your information may be transferred to and processed in Australia. in accordance with applicable data protection laws.

 

10. Third-Party Links

Our website or Services may contain links to third-party websites or integrations. We are not responsible for their privacy practices.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date.

 

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

mymeddiCAL PTY LTD
Website: https://www.mymeddical.com
Email: privacy@mymeddical.com

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