Terms of Service

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**Last Updated:** January 2026  
**Effective Date:** January 2026

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1. Acceptance of Terms

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By accessing, using, or registering for the mymeddiCAL service ("Service", "Platform", "we", "us", "our"), you ("User", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

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These Terms constitute a legally binding agreement between you and mymeddiCAL. If you are using the Service on behalf of an organisation (such as a school, camp, or healthcare facility), you represent and warrant that you have the authority to bind that organization to these Terms.

 

2. Service Description

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2.1 Nature of Service

mymeddiCAL is a REMINDER SERVICE ONLY. The Service provides:

• Reminder notifications for scheduled medication administration and health care events

• Data storage and organisation of medical information entered by authorised users

• Communication tools for coordinating care between authorised parties

• Administrative tools for managing health plans and schedules

 

2.2 What mymeddiCAL Does NOT Provide

mymeddiCAL DOES NOT:

• Provide medical advice, diagnosis, or treatment recommendations

• Prescribe medications or suggest dosages

• Make medical decisions or recommendations

• Replace professional medical judgment

• Guarantee the accuracy, completeness, or timeliness of any information

• Provide emergency medical services

• Act as a healthcare provider or medical professional

 

2.3 Source of Information

All medical information, medication details, schedules, and health plans displayed in the Service are solely based on information entered by:

• School administrators

• Medical staff (nurses, healthcare providers)

• Parents or guardians

• Other authorized users of your organization

• mymeddiCAL does not create, verify, or validate any medical information We are a passive conduit for information entered by authorized users.

 

3. No Medical Advice Disclaimer

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3.1 Not a Medical Service

THE SERVICE IS NOT INTENDED TO BE, AND DOES NOT CONSTITUTE, MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The Service is a technological tool for organizing and reminding users of information that has been entered into the system.

 

3.2 No Medical Recommendations

mymeddiCAL, its employees, contractors, and affiliates DO NOT:

• Recommend medications, dosages, or treatment plans

• Provide medical opinions or diagnoses

• Endorse any particular medical approach or treatment

• Make decisions about patient care

• Interpret medical information or prescriptions

 

3.3 Professional Medical Judgment Required

ALL MEDICAL DECISIONS MUST BE MADE BY QUALIFIED HEALTHCARE PROFESSIONALS. Users are solely responsible for:

• Verifying all medication information with prescribing physicians

• Confirming dosages and administration methods

• Validating health plans and care instructions

• Making all medical and care decisions

• Consulting with healthcare providers for any medical questions

 

4. Reminder Service Limitations and Disclaimers

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4.1 No Guarantee of Delivery

MYMEDDICAL DOES NOT GUARANTEE THAT REMINDERS WILL BE DELIVERED, RECEIVED, OR VIEWED. Reminders are provided as a convenience service only and may fail to be delivered or received due to circumstances beyond our control, including but not limited to:

• Technical failures of the Service, servers, or infrastructure

• Network connectivity issues (internet outages, cellular network failures)

• User device issues (device turned off, battery drained, app not installed)

• Browser or application failures (browser popups blocked, notifications disabled, app crashes)

• Email delivery failures (spam filters, email server issues, incorrect email addresses)

• SMS delivery failures (carrier issues, incorrect phone numbers, message blocking)

• User configuration errors (notifications disabled, incorrect settings, account issues)

• Thirdparty service failures (email providers, SMS gateways, cloud infrastructure)*Scheduled maintenance or system updates

• Force majeure events (natural disasters, cyber attacks, government actions)

 

4.2 No Liability for Missed Reminders

 

 

MYMEDDICAL SHALL NOT BE LIABLE FOR ANY HARM, INJURY, DAMAGE, OR LOSS RESULTING FROM:

• Missed, delayed, or undelivered reminders

• Failure of reminder notifications (browser popups, emails, SMS)

• Technical malfunctions or system failures

• Network or connectivity issues

• User error or misconfiguration

• Third party service failures

• Any other failure of the reminder system

• Users acknowledge and agree that they:

•  Cannot rely solely on the Service** for medication administration or health care

• Must maintain their own records and schedules independent of the Service

• Are responsible for all medical decisions regardless of reminder delivery

• Must verify all information independently with healthcare providers

• Assume all risks associated with using a reminder service

 

4.3 User Responsibility for Care

USERS ARE SOLELY RESPONSIBLE FOR:

• Ensuring medications are administered correctly and on time

• Maintaining backup systems and records independent of the Service

• Verifying all medical information and schedules

• Following healthcare provider instructions regardless of reminder delivery

• Making all medical and care decisions

• Seeking appropriate medical attention when needed

• The Service is a supplementary tool only and should never be the sole method for managing medication administration or health care.

 

 5. Information Accuracy and User Responsibility

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5.1 UserEntered Information

All medical information, medication details, schedules, and health plans in the Service are entered by authorized users. MyMeddiCAL does not:

• Verify the accuracy of userentered information

• Validate medical information against medical databases

• Confirm dosages, schedules, or administration methods

• Check for drug interactions or contraindications

• Ensure information is current or uptodate

 

5.2 User Responsibility

Users are solely responsible for:

• Entering accurate and complete information

• Verifying all information with healthcare providers

• Keeping information current and uptodate

• Ensuring information is correct before relying on it

• Correcting any errors or inaccuracies

• Validating medication details against prescriptions

 

5.3 No Warranty of Accuracy

MYMEDDICAL PROVIDES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING:

• The accuracy, completeness, or timeliness of any information

• The correctness of medication dosages or schedules

• The appropriateness of any health plan or care instruction

• The suitability of the Service for any particular purpose

 

6. Technical Service Availability

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6.1 Service Availability

MyMeddiCAL does not guarantee that the Service will be:

• Available at all times

• Free from errors, bugs, or interruptions

• Compatible with all devices or browsers

• Accessible from all locations

• Secure from unauthorized access or attacks

 

6.2 Service Modifications

MyMeddiCAL reserves the right to:

• Modify, suspend, or discontinue the Service at any time

• Perform maintenance that may interrupt service

• Update features, functionality, or interfaces

• Change technical requirements or compatibility

• Limit access or usage as necessary

 

6.3 No Liability for Service Interruptions

MYMEDDICAL SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM:

• Service unavailability or interruptions

• Technical failures or malfunctions

• Maintenance or updates

• Changes to the Service

• Incompatibility with user devices or systems

 

7. Limitation of Liability

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7.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYMEDDICAL'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO MYMEDDICAL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

 

7.2 Exclusions

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MYMEDDICAL SHALL NOT BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data

• Medical expenses or healthcare costs

• Personal injury or death

• Property damage

• Emotional distress

• Loss of business opportunities

• Damages resulting from:

• Missed or delayed reminders

• Failure of notification systems

• Inaccurate or incomplete information

• Service unavailability or interruptions

• Technical failures or malfunctions

• User error or misuse

• Third party actions or failures

 

7.3 Medical and HealthRelated Claims*IN NO EVENT SHALL MYMEDDICAL BE LIABLE FOR ANY MEDICAL, HEALTH RELATED, OR CARE RELATED HARM, INCLUDING BUT NOT LIMITED TO:

• Incorrect medication administration

• Missed medication doses

• Adverse drug reactions or interactions

• Medical complications or injuries

• Health deterioration or death

• Any consequences of missed or delayed care

• These exclusions apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if MyMeddiCAL has been advised of the possibility of such damages.

 

8. Indemnification

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You agree to indemnify, defend, and hold harmless mymeddiCAL, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service

• Your violation of these Terms

• Your violation of any law or regulation

• Your infringement of any third party rights

• Information you enter into the Service

• Medical decisions or care provided based on Service information

• Any harm resulting from missed, delayed, or undelivered reminders

• Your reliance on the Service for medical or care decisions

 

9. User Conduct and Responsibilities

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9.1 Authorised Use Only

You agree to use the Service only:

• For lawful purposes

• In accordance with these Terms

• In compliance with all applicable laws and regulations

• With proper authorisation from your organisation

• In a manner that does not infringe on others' rights

 

9.2 Prohibited Activities

You agree NOT to:

• Enter false, inaccurate, or misleading information

• Use the Service for any illegal purpose

• Attempt to gain unauthorised access to the Service

• Interfere with or disrupt the Service

• Reverse engineer or attempt to extract source code

• Use automated systems to access the Service without permission

• Share your account credentials with unauthorised persons

• Violate any applicable healthcare privacy laws (HIPAA, etc.)

 

9.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying mymeddiCAL immediately of any unauthorised access

• Ensuring only authorised personnel access the Service

 

10. Privacy and Data Protection

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10.1 Privacy Policy

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Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of information as described in the Privacy Policy.

 

10.2 Healthcare Information

The Service may contain Protected Health Information (PHI) as defined under HIPAA. mymeddiCAL implements reasonable security measures to protect such information, but you acknowledge that:

• No system is completely secure

• You are responsible for compliance with applicable healthcare privacy laws

• You must obtain necessary consents and authorisations

• mymeddiCAL acts as a Business Associate where applicable

 

11. Intellectual Property

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11.1 Service Ownership

The Service, including all content, features, functionality, design, and technology, is owned by mymeddiCAL or its licensors and is protected by copyright, trademark, and other intellectual property laws.

 

11.2 User Content

You retain ownership of information you enter into the Service. By entering information, you grant mymeddiCAL a license to:

• Store, process, and display the information as necessary to provide the Service

• Use aggregated, anonymized data for service improvement

• Comply with legal obligations

 

12. Termination

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12.1 Termination by You

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You may stop using the Service at any time by:

• Canceling your account (if applicable)

• Discontinuing use of the Service

• Requesting account deletion

• 12.2 Termination by mymeddiCAL

• mymeddiCAL may suspend or terminate your access to the Service:

• Immediately, if you violate these Terms

• With notice, for any reason or no reason

• If required by law or legal process

• If you fail to pay required fees (if applicable)

 

12.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases

• mymeddiCAL may delete or retain your data as permitted by law

• Provisions that by their nature should survive will survive

 

13. Dispute Resolution

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13.1 Governing Law

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These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

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13.2 Dispute Resolution Process

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Any disputes arising from or related to these Terms or the Service shall be resolved through:

1. Good Faith Negotiation: Parties agree to attempt to resolve disputes through good faith negotiation for at least 30 days

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14. General Provisions

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14.1 Entire Agreement

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These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and mymeddiCAL regarding the Service.

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14.2 Modifications

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mymeddiCAL reserves the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users

• Prominent notice on the Service

• Updated "Last Updated" date

• Your continued use of the Service after such modifications constitutes acceptance of the modified Terms.

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14.3 Severability

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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

14.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

 

14.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without MyMeddiCAL's prior written consent. mymeddiCAL may assign these Terms without restriction.

 

14.6 Force Majeure

mymeddiCAL shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, cyber attacks, government actions, or failures of thirdparty services.

 

15. Contact Information

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For questions about these Terms, please contact:

mymeddiCAL  
Email: [legal@mymeddical.com]  
Address: Melbourne, Victoria, Australia

 

16. Acknowledgment

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BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms

• You agree to be bound by these Terms

• You understand that MyMeddiCAL is a reminder service only

• You understand that MyMeddiCAL does not provide medical advice

• You understand that reminders may not be delivered

• You understand that you are solely responsible for all medical decisions and care

• You will not hold MyMeddiCAL liable for missed reminders or medical outcomes

• You have consulted with legal counsel if needed before agreeing to these Terms

 

**IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.**

 

**END OF TERMS OF SERVICE**